Zoho SalesIQ Vs Zopim
Dashboard & Layout
Zoho SalesIQ vs Zopim, which one looks better? Unsurprisingly, Zopim’s dashboard is laid out better making everything more organized and easy to read. Not to say Zoho SalesIQ is bad in any way, but the we preferred Zopim’s dashboard layout and UI design.
When we were comparing Zoho SalesIQ vs Zopim, in the area of tracking, a part of us wanted to give this category to Zoho SalesIQ due to the summaries it provides users about visitors. The summaries tell you how long users have been on the site, how many pages they have viewed in what number of visits, etc. This information can help with prioritizing importance of visitors depending on the number of times they have visited your site or shown interest in a particular product or service. However, Zopim does this as well just in a slightly different format. So we are calling this one a tie.
Converting Chat to Lead
Winner: Zoho SalesIQ
With Zoho SalesIQ, users can easily enter chat prospects into the crm directly and add notes. Zoho SalesIQ will provide you insight such as potential in pipeline, total potential value, and lead status right from the chat window. Automate grouping of hot web visitor prospects and have them automatically transferred to your top agents to close the deal. Because the chat to lead process is not as fluid with a separate nonintegrated chat software, we highly recommend Zoho users to try SalesIQ first since it is a much more integrated experience.
Setup & Customizability
When comparing the setup and customizability of Zoho SalesIQ vs Zopim, this is a straight draw. Both are very easy to setup with a simple copy & paste of code into your website and figuring out how to use either is a cinch. Both also allow some minor customizability although not much so we are chalking this one up as a tie.
CMS & ecommerce Integrations
When comparing Zoho SalesIQ vs Zopim in the areas of CMS & ecommerce integrations, Zoho seems to have more ecommerce integrations available along with integrations compatible with other popular platforms such as WordPress and tumblr. In addition Zoho SalesIQ covers more popular shopping cart integrations for ecommerce stores so Zoho SalesIQ takes this one.
To read more on Zoho SalesIQ and offered features, click here.