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Zoho Support

Zoho Support

Zoho Support is a web-­based customer service support software that can be accessed from anywhere at any time. Zoho Support was created to help you focus on keeping your customers happy by staying organized and on top of support requests.

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Zoho Support for Ticket Management & Support

Stay organized and informed of email support requests with Zoho Support’s ticket management system. Receive all your customer emails in one convenient place where you can quickly respond to them and get them the help they need. This is most best way to handle customer service emails if you are using several email addresses. With the ticketing system support specialists will be able to view the status of the ticket, see what stage it is in, mark the ticket as high priority, and even set a date to respond to the customer. If you’re a global company, you’ll be happy to hear that Zoho has included native support for nine different languages so that you can talk to your customer in their native language.

If you feel that a customer needs immediate help, then jump on and chat with your customers in dire need of assistance. With chatting, you will be able to help your customers quicker and give them more timely and personalized help which they are sure to appreciate.

If you are just too busy running your business to help every customer with every problem then we suggest you take advantage of Zoho Support’s self­service portals. WIth self­service portals it allows customers to ask questions in a forum like environment to assist each other and help answer questions that others might have already ran into. When you have time you can jump in the conversation, answer most frequently asked questions, and then even organize them into categories.

Zoho has really thought of every new way to address customer support requests, but that doesn’t mean that they forgot about the traditional contact us forms. I the case that some of your current customers are not tech savvy enough to chat or leave voice mails, they can still reach you the old fashioned way with contact forms.

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Zoho Support for Help Desk Automation

With Zoho’s automated help desk you can set your business hours and a list of holidays your office takes off so your customers know when to expect someone in office. Stay organized and use service­level and contracts to ensure you deliver on everything promised. One of the most helpful automated options is to have a an appropriate resolution time set to a newly requested ticket. If the ticket is somehow lost and overlooked, users have the option to escalate the ticket to have it resolved on time.

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Zoho Support with Social Media

Since the emergence of social media in businesses, customers now expect swift and pro­active responses when in need of service or help. With Zoho Support you can have the system automatically pull all of your timeline posts so that you don’t have to go back and forth between tabs to address customer concerns via social media. In addition, direct messages and @mentions from your Twitter account get pulled right into Zoho as well.

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Zoho Support Goes Mobile

With Zoho Support for iOS and Android you can quickly respond to support tickets right from your mobile phone. You can even take it a step farther and manage all of your social posts, comments, and mentions from one screen. Even with a mobile device, support specialists can re­assign tickets and even receive push notifications directly on their phone to be pinged when there is a new ticket. Have the ability to be anywhere and still be able to deliver great customer service with Zoho Support for iOS and Android.

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Cloud Telephony for Zoho Support

Cloud Telephony for Zoho Support also includes an Interactive Voice Response (IVR) so you can help navigate callers in need of support and guide them to the best customer service hotline to solve their issues. Another included feature is the Zoho Voice Mail which can allow customers to leave voice messages that can then be added as a ticket to be addressed. Along with Voice Mail, Cloud Telephony for Zoho Support can also automatically record all incoming and outbound calls so that you can train better, improve customer service, or optimize a customer service experience for a particular type of ticket.

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Zoho Support Measures Customer Satisfaction

Measure how satisfied your customers are with the level of support they are receiving. With Zoho Support you can easily track, improve, and optimize your customer service experience.One of the easiest ways to measure customer satisfaction is with one question and two options such as “How was your customer service experience with Zoho?” followed by two answers “good” or “bad.”

Ratings requests can be requested with every customer interaction or whenever a ticket is closed. All ratings appear in one place where you can view them grouped by customer, account, ticket, and agent. You also have the ability to compile custom reports with ratings in the criteria.

If you have great support reviews and high ratings, you can now show off how great you are at supporting your customers by displaying it right inside of the self­service portal.If you want to see metrics from your customer support team you can put together fully customizable reports that will give you the option to create tabular reports, summary reports, and even matrix reports. Tired of checking reports daily? You can have reports delivered straight into your inbox every day automatically.

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Zoho Support Integrates with Zoho CRM

Measure how satisfied your customers are with the level of support they are receiving. With Zoho Support you can easily track, improve, and optimize your customer service experience.One of the easiest ways to measure customer satisfaction is with one question and two options such as “How was your customer service experience with Zoho?” followed by two answers “good” or “bad.”

Ratings requests can be requested with every customer interaction or whenever a ticket is closed. All ratings appear in one place where you can view them grouped by customer, account, ticket, and agent. You also have the ability to compile custom reports with ratings in the criteria.

If you have great support reviews and high ratings, you can now show off how great you are at supporting your customers by displaying it right inside of the self­-service portal.If you want to see metrics from your customer support team you can put together fully customizable reports that will give you the option to create tabular reports, summary reports, and even matrix reports. Tired of checking reports daily? You can have reports delivered straight into your inbox every day automatically.

For help with your Zoho Support app, CRM consultation, or team training, please call (888) 207-4111.