Zoho Sales IQ
You can track website visitors in real time and use data to determine how to engage with them. Chat with your website visitors to educate them or help them find the right solutions. Engage website visitors and make them your customers.
Track & Engage with Zoho Sales IQ
With Zoho Sales IQ you get realtime information about your website visitors such as geolocation. This information allows you to strategically approach visitors on your site with special promotions, coupons, or personalized offers to help you increase your market share and presence where necessary. Geolocation can also help you determine which language to use when greeting your web visitor.
Zoho Sales IQ is packed with useful analytics so that you can monitor how visitors are interacting with your website in realtime. Identify where your web traffic is coming from and analyze the pages that visitors seem to visit the most. Figuring out which pages are most effective and resourceful to users is a cinch with reported engagement rates and other important information such as last visit, how many visits, in what time frame, etc. Zoho Sales IQ automatically identifies if a visitor is new or a returning guest so you can address the visitor most appropriately.
Chatting with Zoho Sales IQ
When web visitors land on your website, you can enable settings that allow your chat team to include a small bio about their specialties and let web visitors chat with the specialist they feel will be able to best help them. Segregating your live chat team into separate departments is possible with Sales IQ so your visitors can quickly identify which department they want to chat with and cut down the time it takes a customer to find the help they need. Increase efficiency and overall productivity with the different chat departments.
If you want to take productivity to another level, managers can cobrowse with training chat specialists while they help real visitors in realtime. Managers or department leads can even see the conversation as it is happening and even can message the trainee in a separate chat window to coach them through the sales process.
For businesses that have a wider audience and cover markets across the globe, Zoho Sales IQ offers realtime automatic language translation. Receive messages in any language and converse with prospects in their native language while Sales IQ does the work. One cool and unique feature is the ability to add Zoho Sales IQ’s signature chat into an email string after a sales rep’s signature, allowing prospects to chat with your sales reps right from the email.
Chat to Lead with Zoho Sales IQ
The chat to lead experience with SalesIQ is perfect as you can easily convert live chats into leads or contacts. Enter potential prospects into Zoho CRM directly from the chat window. Once in the CRM, Zoho can alert you within the CRM when a particular visitor returns to your website. Furthermore, you can automate the grouping of hot leads and route them to your top agents to close the deal.
Prebuilt Reports within Sales IQ
See performance summaries of your team with easy to interpret prebuilt reports. Zoho Sales IQ reports are made to be easily compared against other sets of data to identify data trends. Make smarter business decisions by discovering who your top agents are, which departments are most active, how many unique visitors you had, and other key metrics. See the overall progress your agents have made. Monitor their average response time, number of multiple chats, and online vs idle hours.
Maximizing Customer Engagement with Zoho SalesIQ
Real-Time Visitor Tracking:
Zoho SalesIQ empowers you to track website visitors in real-time, providing valuable insights into their geolocation. This real-time information enables you to strategically approach visitors with tailored promotions, coupons, and personalized offers. By understanding your visitors’ location, you can greet them in their preferred language, initiating a more engaging interaction from the outset.
Accessible Analytics:
Packed with powerful analytics, Zoho SalesIQ allows you to monitor visitor interactions with your website in real-time. Discover the origins of your web traffic and identify the most visited pages. You can easily determine which pages are most effective and resourceful for your users. Furthermore, SalesIQ automatically distinguishes between new and returning visitors, enabling customized approaches for each visitor segment.
Streamlined Chat Experience:
Efficiency takes center stage when engaging with web visitors. Zoho SalesIQ facilitates the creation of separate chat departments, simplifying visitors’ ability to find the assistance they need. Your chat team can showcase their specialties, helping visitors choose the specialist who can best address their needs. This not only saves time but also enhances overall productivity.
Managerial Support:
For businesses seeking enhanced productivity, Zoho SalesIQ offers co-browsing functionality. Managers and department leads can actively monitor real-time conversations, providing guidance through a separate chat window. This feature ensures a smooth sales process and consistent top-notch service from your team.
Global Outreach with Language Translation:
Zoho SalesIQ eliminates language barriers with real-time automatic language translation. Communicate with prospects in their native language, regardless of the language they use to message you. Additionally, SalesIQ’s unique feature allows seamless integration of its signature chat into email conversations, making it convenient for prospects to initiate a chat with your sales reps right from their inbox.
Chat to Lead Conversion:
Transforming live chats into valuable leads has never been easier. With Zoho SalesIQ, you can effortlessly convert live chats into leads or contacts. These prospects can then be seamlessly integrated into your Zoho CRM. The CRM can even alert you when a particular visitor returns to your website, streamlining your lead nurturing process and routing hot leads to your top agents.
Insightful Prebuilt Reports:
Zoho SalesIQ provides prebuilt reports for a quick overview of your team’s performance. These reports are designed for easy comparison with other datasets, enabling you to identify data trends and make informed decisions. Track your top agents, department activity, unique visitors, and other crucial metrics. Keep an eye on your agents’ progress, including their response times, multiple chat handling, and online vs. idle hours.
Mobile Chat Convenience:
Engaging with prospects and customers doesn’t require you to be tethered to your desk. Zoho SalesIQ supports Jabber/XMPP protocol, allowing you to connect from any mobile device that supports the standard. Whether you’re at the airport or relaxing at home, you can stay connected and offer top-notch support.
Zoho Sales IQ Allows for Mobile Chat
Engaging prospects and customers doesn’t mean you have to be chained to your desk. Take live chat software with you and connect with them while waiting at the airport or while relaxing on your couch at home. Zoho SalesIQ supports Jabber/XMPP protocol, so you can connect from any mobile device that supports the standard.