When web visitors land on your website, you can enable settings that allows your chat team to include a small bio about their specialties and let web visitors chat with the specialist they feel will be able to best help them best. Segregating your live chat team into separate departments is possible with SalesIQ so your visitors can quickly identify which department they want to chat with and cut down the time it takes a customer to find the help they need. Increase efficiency and overall productivity with the different chat departments.
If you want to take productivity to another level, managers have the ability to cobrowse with training chat specialists while they help real visitors in realtime. Managers or department leads can even see the conversation as it is happening and even have the ability to message the trainee in a separate chat window to coach them through the sales process.
For businesses that have a wider audience and cover markets across the globe, Zoho SalesIQ offers realtime automatic language translation. Receive messages in any language and converse with prospects in their native language while SalesIQ does the work. One really cool and unique features is the ability to add Zoho SalesIQ’s signature chat into an email string after a the sales rep’s signature, allowing prospects to chat with your sales reps right from the email.