Hello and welcome back to the Zoho Updates October 2021. In the past month, Zoho CRM has released a number of notable updates and improvements. In this digest you’ll find time saving new features, how CRM is making user experience better, and how Zoho Desk is making the ability to relate contacts to multiple accounts simpler!

Keep reading for details about What’s New, Zoho Updates Ocotober 2021. 

New Features & Improvements from Zoho

Zoho CRM

• Updates to IOS Mobile App for Zoho CRM:
  
  • User-related lookup fields have been optimized, including the search and selection of users from owner lookup field.
    
  • “Plotting Leads, Contacts, and Accounts in nearby maps has been optimized for better user experience. Also, nearby pins will be grouped on zooming out a location on maps.”

• Online instances of Zoho Campaigns offers increased specificity in regards to bounced status. “Soft Bounced” and “Hard Bounced” are now noted instead of just “bounced.”

• Predictive Analytics utilizing Zia in CRM have been improved to achieve more accurate outcomes.

• New color-coded picklist values improves data interpretation at a glance. Color-coded values are seen in records, modules, deals pipeline, charts, dashboards, and more.

• Zoho CRM Sales Motivator admins can now compare the performance of a KPI or Target with other KPIs and Targets. Read more here.

• Select your theme in Motivator; toggle between the light or dark theme to suit your viewing preference.

• Zone Analysis is a new Dashboard component in Zoho CRM that helps you understand which data requires attention. This comparative analysis currently allows you to analyze two parameters.

• If you have questions or need help setting up any of these, ZBrains Support is here for you!

Zoho Creator

• This month Creator released two new enhancements to help you streamline work.
  • The first are a set of enhancements to export settings which allow you to name a file, select the format, select columns to include, and password protect exported files.
  • Secondly, Creator can now pull and pull data from external apps! Using Widgets you can now configure integration from your external apps, giving more power to the applications you use created on the Creator platform.

Zoho Desk

• Desk now allows you to add a contact to multiple accounts: “Zoho Desk provides a way to relate a single contact to multiple accounts so your agents can easily track the relationships between the customers and companies they work with. Additionally, contacts can view all the tickets belonging to their account on the help center. When you enable this feature, each contact requires a primary account. The primary account represents a direct relationship. But you can associate additional accounts to the contact in a secondary relationship.”

Application Updates from Zoho

Zoho CRM

• CRM extension for LinkedIn Sales Navigator was sunsetted on September 30th. Affecting all users, the extension can no longer be used by current users or downloaded by anyone.

 

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