Zoho CRM vs. NetSuite: Part 2 of the Ultimate ERP Showdown

Published on: November 9, 2018Category: Certified Zoho Consultants, Zoho Creator, Zoho CRM, Zoho FeaturesLast Updated: May 16, 2023 Comments: 1

This is part 2 of our comparison of NetSuite vs Zoho CRM. You can read the first part right here.

Customer Service

A comparison of NetSuite vs Zoho CRM cannot be genuine without examining the customer support characteristics of both. In the end, any good product can be handicapped by sub-par customer service. Even experienced business owners can run into issues and time-sensitive problems that need immediate attention. The reality of NetSuite as a software is that the aforementioned problems of user experience and navigability bleed over into the customer service. When problems arise and NetSuite is markedly absent, it forces users to try and craft their own solutions and workarounds. This is a huge headache, especially compared to the ease of Zoho, with its interwoven network of applications. In the end, having a team of Zoho experts at your service gives you the peace of mind to attend to your business.

When you use Zoho, you have the advantage of Zoho Support and an interface that is easier to manage and maintain. Plus, you can rely on ZBrains with our support retainers to help you through issues with implementation. This setup stands in stark contrast to NetSuite, whose support plans are likely more expensive, necessitating a dedicated NetSuite resource that is pricier.

Winner: Zoho

Zoho is simply better in this category, with NetSuite customers forced to endure more expensive support that isn’t always readily available to meet your needs.

Who’s it For?

Comparing NetSuite vs Zoho CRM, it is evident that they offer some of the same functionality, but the two software programs are ultimately suited for different audiences. The price point of NetSuite makes it much less accessible for smaller companies; conversely, Zoho CRM is much more affordable, providing startups, small companies, and medium sized businesses with a fully baked CRM / ERP solution that does not break the bank. Given the capacity of NetSuite, booming businesses that excel with Zoho CRM often make the jump to Oracle when they have the financial security.

When evaluating who uses NetSuite vs Zoho CRM, there are some important questions to consider:

How much will implementation cost?
How much will ongoing maintenance cost?
Will you have to hire an on-site expert?

These issues hearken back to customer service, more specifically how the Zoho Consulting and Support we at ZBrains provide is cost-effective. A final note on cost, ZBrains offers flexible pricing for consulting time – we offer hourly consulting blocks a more desirable option than having to hire someone and pay them to be on-site as a full-time employee. (ZBrains wants to be part of your business solution, we aim to be a partner and not just a pump and dump IT shop).

The bottom line here is, we understand the unique needs of the industry, and our knowledge of manufacturing is translated directly into an ERP solution that can be personalized to your business.

Winner: Tie

There’s no clear favorite here, as both programs offer similar applications. However, the important distinction are the stark differences in support plans and the ERP gap that ZBrains bridges for Zoho users.

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Zoho CRM vs. NetSuite: The Ultimate ERP Showdown (Part 1)

Published on: November 3, 2018Category: Certified Zoho Consultants, Zoho Creator, Zoho CRM, Zoho FeaturesLast Updated: October 8, 2024 Comments: 0

Zoho vs. NetSuite: Choosing the Right Business Software

Businesses of all sizes and industries operate efficiently with the help of Customer Relationship Management (CRM) software. From closing deals to managing budgets to juggling the schedules of multiple field technicians, these magical pieces of software help CEOs everywhere rest easy with invaluable automations. However, how do you decide which CRM is right for you? Choosing a CRM that works best for your business is no easy task; but, we aim to ease your concerns, answer your questions, and illustrate the pros and cons of two different software packages in this comparison article. Read on to discover the details of Zoho CRM vs. NetSuite: how they are similar, how they are different, and they affect the bottom line for your company.The difference is that when you combine Zoho with our Zoho ERP the result is better than NetSuite because our solution incorporates a full end to end business engine into a single Zoho app suite.

Overview:

Zoho:

Zoho stands out for its affordability and versatility, offering a diverse range of applications, from CRM to finance.
It caters primarily to small to medium-sized businesses, providing them with cost-effective solutions.
Additionally, Zoho boasts a user-friendly interface and customizable features.

NetSuite:

NetSuite, on the other hand, is a comprehensive, cloud-based ERP solution designed to cater to larger enterprises.
Renowned for its scalability and robust financial management capabilities, NetSuite is a preferred choice for corporations.
NetSuite offers a plethora of modules, including ERP, CRM, and e-commerce, making it a one-stop solution for enterprises.

Features Comparison:

Pricing:

Zoho typically offers more budget-friendly pricing options, making it accessible to startups and small businesses.
In contrast, NetSuite is known for its higher price point, which is more suitable for larger enterprises.

Scalability:

Zoho allows for scalability as your business expands, although it may have limitations when it comes to accommodating the needs of large enterprises.
NetSuite, on the other hand, is highly scalable and can seamlessly adapt to the growth of your organization.

Integration:

Zoho offers integration with a wide range of third-party applications, providing you with unmatched flexibility.
In contrast, NetSuite boasts native integration capabilities, significantly reducing the dependence on third-party integrations.

Customization:

Both platforms provide customization options; however, Zoho is renowned for its user-friendly customization features.
In contrast, NetSuite offers extensive customization capabilities but may require a higher level of technical expertise.

Support and Training:

Zoho ensures adequate customer support and offers various training resources to facilitate your software adoption journey.
NetSuite, on the other hand, excels in providing robust customer support and comprehensive training, which is essential for complex deployments.

Zoho vs NetSuite CRM Usability

A program’s ease of use significantly influences customer opinion of that software. This is so because a clunky UI can be incredibly frustrating and ultimately destroy buy-in for that software. Unfortunately, many NetSuite users have voiced their displeasure with the UI, commenting on it feeling outdated and depressing. You can read their thoughts on Oracle NetSuite, both good and bad here. Other complaints from NetSuite customers reference the subpar search function, noting how difficult it is to find things and how the CRM is not intuitive. Last but not least, NetSuite has built a reputation for not integrating well with other systems.

By contrast, Zoho CRM is known for having a user friendly interface and marries all of its applications very well. Plus, if Zoho customers encounter any issues, we at ZBrains are here to help. Our team aims to please, as evidenced by our collection of useful integrations:

Twilio
And more…

Winner: Zoho CRM

Ultimately, the frequency of user complaints about NetSuite gives Zoho the edge here.

Overall Value of the CRM

When discussing the overall value of Zoho vs NetSuite, it’s important to note that NetSuite carries the Oracle name. This distinction, in turn, makes the software more expensive. Although on the surface the applications within both CRMs appear to be the same, one can purchase Zoho for considerably less.

Also noteworthy in this category are the complaints of NetSuite users, who grumble about the CRM out of the box. Multiple users mentioned the hassle of having to buy more add-ins just to get the essentials of the software to function properly. This folds into an often overlooked cost, the implied cost. We will go into implied cost in more detail in a future article, but in essence, NetSuite support plans post launch are likely very expensive, requiring a NetSuite (Oracle) resource that is pricier in the long term.

Explained further, NetSuite is an ERP solution that has all the big-box player financial tools out of the box, as well as several integrations. On the other hand, Zoho out of the box does not have full ERP functionality, but it can be augmented quickly and cost effectively when combined with our Zoho ERP. The difference is that when you combine Zoho with our Zoho ERP the result is better than NetSuite because our solution incorporates a full end to end business engine into a single Zoho app suite.