Category : Zoho Features

Zoho CRM vs. NetSuite

Zoho CRM vs. NetSuite: The Ultimate ERP Showdown (Part 2)

*Part 2 of our comparison of Zoho CRM vs. NetSuite*

Customer Service

A comparison of Zoho CRM vs. NetSuite cannot be genuine without examining the customer support characteristics of both. In the end, any good product can be handicapped by sub-par customer service. Even experienced business owners can run into issues and time-sensitive problems that need immediate attention. The reality of NetSuite as a software is that the aforementioned problems of user experience and navigability bleed over into the customer service. When problems arise and NetSuite is markedly absent, it forces users to try and craft their own solutions and workarounds. This is a huge headache, especially compared to the ease of Zoho, with its interwoven network of applications. In the end, having a team of Zoho experts at your service gives you the peace of mind to attend to your business.

When you use Zoho, you have the advantage of Zoho Support and an interface that is easier to manage and maintain. Plus, you can rely on ZBrains with our support retainers to help you through issues with implementation. This setup stands in stark contrast to NetSuite, whose support plans are likely more expensive, necessitating a dedicated NetSuite resource that is pricier.

Winner: Zoho

Zoho is simply better in this category, with NetSuite customers forced to endure more expensive support that isn’t always readily available to meet your needs.

Who’s it For?

Comparing Zoho CRM vs. NetSuite, it is evident that they offer some of the same functionality, but the two software programs are ultimately suited for different audiences. The price point of NetSuite makes it much less accessible for smaller companies; conversely, Zoho CRM is much more affordable, providing startups, small companies, and medium sized businesses with a fully baked  CRM / ERP solution that does not break the bank. Given the capacity of NetSuite, booming businesses that excel with Zoho CRM often make the jump to Oracle when they have the financial security.

When evaluating who uses Zoho CRM vs. NetSuite, there are some important questions to consider:

  • How much will implementation cost?
  • How much will ongoing maintenance cost?
  • Will you have to hire an on-site expert?

These issues hearken back to customer service, more specifically how the Zoho Support we at ZBrains provide is cost-effective. A final note on cost, ZBrains offers flexible pricing for consulting time – we offer hourly consulting  blocks a more desirable option than having to hire someone and pay them to be on-site as a full-time employee. (ZBrains wants to be part of your business solution, we aim to be a partner and not just a pump and dump IT shop).

The bottom line here is, we understand the unique needs of the industry, and our knowledge of manufacturing is translated directly into an ERP solution that can be personalized to your business.

Winner: Tie

There’s no clear favorite here, as both programs offer similar applications. However, the important distinction are the stark differences in support plans and the ERP gap that ZBrains bridges for Zoho users.

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Zoho CRM vs. NetSuite

Zoho CRM vs. NetSuite: The Ultimate ERP Showdown (Part 1)

Zoho CRM vs. NetSuite: The Ultimate ERP Showdown

Businesses of all sizes and industries operate efficiently with the help of Customer Relationship Management (CRM) software. From closing deals to managing budgets to juggling the schedules of multiple field technicians, these magical pieces of software help CEOs everywhere rest easy with invaluable automations. However, how do you decide which CRM is right for you? Choosing a CRM that works best for your business is no easy task; but, we aim to ease your concerns, answer your questions, and illustrate the pros and cons of two different software packages in this comparison article. Read on to discover the details of Zoho CRM vs. NetSuite: how they are similar, how they are different, and they affect the bottom line for your company.

CRM Usability

The way software appears to a user, the user interface, is a significant determining factor in customer opinion of that software. Navigability is huge, because a clunky UI can be incredibly frustrating and ultimately can turn users off entirely. Unfortunately, many NetSuite users have voiced their displeasure with the UI, commenting on it feeling outdated and depressing. You can read their thoughts on Oracle NetSuite, both good and bad hereOther complaints from NetSuite customers reference the subpar search function,  noting how difficult it is to find things and how the CRM is not intuitive. Last but not least, NetSuite has built a reputation for not playing well with other systems, i.e. lack of intuitive integrations.

By contrast, Zoho CRM is known for having a user friendly interface and marries all of its applications very well. Plus, if Zoho customers encounter any issues, we at ZBrains are here to help. Our team aims to please, as evidenced by our collection of useful integrations:

Winner: Zoho CRM

Ultimately, the frequency of user complaints about NetSuite gives Zoho the edge here.

Overall Value of the CRM

When discussing the overall value of these two pieces of software, it’s important to note that NetSuite carries the Oracle name, and is therefore more expensive with that enterprise label. Although on the surface the applications within both CRMs appear to be the same, the main difference is that Zoho is considerably less expensive.

Also noteworthy in this category are the complaints of NetSuite users, who grumble about the CRM out of the box. Multiple users mentioned the hassle of having to buy more add-ins just to get the essentials of the software to function properly. This folds into an often overlooked cost, the implied cost. We will go into implied cost in more detail in a future article, but in essence, NetSuite support plans post launch are likely very expensive, requiring a NetSuite (Oracle) resource that is pricier in the long term.

Explained further, NetSuite is an ERP solution that has all the big-box player financial tools out of the box and several integrations. On the other hand, Zoho out of the box does not have full ERP functionality, but it can be augmented quickly and cost effectively when combined with our Zoho ERP. The difference is that when you combine Zoho with our Zoho ERP the result is better than NetSuite because our solution incorporates a full end to end business engine into a single Zoho app suite. Considering the entire value provided, you have access to the Productivity app suite of Zoho to centralize your business processes and reduce administrative overhead created by a combined solution built on Zoho’s native Creator platform.

Winner: Zoho CRM

Zoho tops NetSuite in this category, in particular because of the required add-ons you need for NetSuite in conjunction with the implied costs of future support.

Thanksgiving blog

Zoho Apps That We Are Grateful For!

It’s Thanksgiving! It’s the perfect time to chow down, visit family and friends, and be happy and thankful for everyone in your life. In the spirit of the holiday, we would like to share some of the Zoho Apps that we are most grateful for with you! They can help you to optimize your potential and can keep you on-track and ready to close more, win more, and earn more.

Here are 4 Zoho Apps that we are grateful for!

Zoho CRM logoZoho CRM

Zoho CRM is a powerful cloud-based solution for your business. It is your most basic database where you can reach out to your customers and reference past work or projects. You can set tasks and reminders to reach out to your customers in a timely and convenient manner all for the purpose of giving your customers a smoother journey through your sales funnel. With a multitude of integrations, add-ons, and applications you can customize this CRM to fit your specific needs. Check out how easy it is to migrate to Zoho!

sprints-iconZoho Sprints

Simplify project management for your business! This agile project management app designed to manage software sprints and help everyone get over their respective hurdles. Manage and track your team’s time and see where everyone stands using the Scrum Board. Use analytics which update in real time to help you make predictions, make adjustments, and identify bottlenecks. All of these features will make sure that your team is operating efficiently. Learn more here!

ZohoZoho campaigns icon Campaigns

Being able to keep in touch with your customers is important. Instead of toggling between various software for email marketing, you can use Zoho Campaigns. It integrates with your CRM to ensure that your data is always up to date. Campaigns also gives you massive insights into your email marketing campaigns so you can know how they performed and automate follow-up campaigns. Best of all, the integration with Zoho CRM offers unparalleled visibility into those engaged with your content and pipeline. Learn more about the power of Campaigns here!

Zoho Desk LogoZoho Desk

Good customer service is important! Happy customers make life so much easier. Zoho Desk is that all-encompassing solution for your business in need of a ticketing system. Desk is context-aware and designed so your service never misses a beat. With in-depth reporting for management, detailed tickets for agents, and a knowledge base for customers – this Zoho app help cover every level of customer service. Learn more about Desk here!

Love all of these Zoho Apps? Well, they are all included with Zoho One! If you are interested in learning more feel free to reach out to our team. Give us a call at (888) 207-4111 or schedule a consultation at a time that works best for you. You can also sign up for a free trial of Zoho by clicking the button below!

We here at ZBrains wish you a safe, happy, and delicious holiday!

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Woman sitting at her desk reading about common crm issues and zoho solutions

3 Common CRM Issues and Their Solutions

When new clients come to us at ZBrains, we often hear one of two things – either they have faced significant challenges with a previous CRM software they have used and they’re ready to move on, or they have just signed with Zoho and are unsure where to start. With these two challenges, you could say that we’ve heard it all – from A to Z; so, you can be sure that we have answers to your common CRM issues.

After thousands of conversations with various clients, we’ve wrangled our experts at ZBrains to tell us their top 3 most common CRM issues from new clients. If you’re brand new to CRM management or perhaps you have questions about your current CRM, we’re sure you’ll identify with one (or more) of the challenges below.

Here are the top 3 common CRM issues (and their solutions).

Business woman on phone looking at Zoho mobile applicationChallenge: I can’t access my CRM on-the-go.

Imagine you want to access a client contact history while en route to a meeting, or away from your desk – but you can’t access your CRM through your phone. Ugh.

Solution: Discover a CRM that works on-the-go.

Challenge: My team does not know how to use my CRM properly.

Whether it’s because of lack of process or lack of training, your team just doesn’t understand or know how to use the major features of your CRM, it can be difficult to get your employees on-board entirely with your CRM.

Solution: Educate, Track, Customize.

Save time by tracking everything- from emails to phone calls, and meeting logs in between. Zoho has it all – enabling your team to make the most of your CRM. Have a program that educates your team on the benefits and use-cases before diving in head first. In our experience, this has truly made a difference in overall adoption and usage. Develop a solid process for your team and have customizable solutions for your business processes. Get started on the right foot by signing up for one of our Zoho implementation plans.

Challenge: My CRM doesn’t integrate with the software I use every day.

Are you always flipping through tabs, browsers, applications and spending far too much time logging-in, or recovering lost passwords?Is it just another application that you need to manage?

Solution: Find an all-in-one solution.zoho-one-big

This is especially true for sales and marketing teams, who certainly use many, many applications on a daily basis. From CRM to email, social media posting applications and more, it can be a challenge to keep track of it all. Zoho One has 35+ integrated applications that encompass everything from CRM, email newsletters, documents, inventory, and more. Here at Zbrains, we offer additional add-ons and custom integrations for your favorite business products, such as Quickbooks, MailChimp, Magento, and more.

It’s important to find a CRM that can integrate with a variety of solutions to optimize the potential of your business. It will keep you on-track and ready to close more, win more, and earn more.

From employees using your CRM (properly) to finding software that works for all teams in your company, these are our top 4 common CRM issues and their solutions. They’ve been compiled by our Zoho certified consultants here at ZBrains who are here to help you with your burning questions.  Feel free to drop us a line!

 

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A guy, sitting at his computer, reading about the Zoho Campaigns and Zoho CRM Intergration

The Power Of Zoho Campaigns and CRM Integration

The evolution of marketing and business development has grown leaps and bounds over the last few years. As software has offered increasingly more features and benefits, the days of disconnected CRM software and email management systems are over. You can now have information, data, and reporting at your fingertips through multi-platform accessibility. Zoho Campaigns, for one, has not only grown with the evolution – it has led the way in terms of features and functionality. From creating emails with beautiful customizable templates to tracking and reporting what content your prospects are engaging,

Zoho Campaigns allows you massive insights into your email marketing campaigns. Best of all, the integration with Zoho CRM offers unparalleled visibility into those engaged with your content and pipeline.

Here are 4 reasons why you’ll love the power of Zoho Campaigns and CRM integration

1. Reach out to your leads, prospects, and customers with ease.

With Zoho Campaigns and Zoho CRM integration, you can track engagement and email exchanges all-in-one. Your entire marketing team can use Campaigns to send email messaging through a multi-user account, which means that visibility into all activities is second-to-none.

Efficiency is key when it comes to this integration. If you have customer lists in Zoho CRM (of course you do!) you can see these campaign results within each prospect record – so the next time you’re on a sales call, you won’t need to switch between multiple applications to find answers to your prospect’s questions. Everything is in one record through your CRM.

Zoho Campaigns

2. You’ll know how well your campaigns performed against your sales contact list.

When deciding who to actively prospect and who to set aside, for now, the data and subsequent decisions will be right before your eyes. Email marketing provides a detailed look into who’s interested – and who isn’t. After all, for every $1 spent, email marketing generates $38 in ROI. Now that’s impressive.

Within Zoho Campaigns, you can also customize your lists to reach the right audience. You can segment your lists based on specific criteria, such as business type. This makes custom, targeted engagement a very simple task.

3. Your data will always be up-to-date.

The advanced sync between Zoho CRM and Zoho Campaigns allows users – you – to maintain up-to-date versions of contact and lead information. When a prospect engages, this data will pull into your CRM. When a prospect opts-out, they will be automatically unsubscribed from your mailing list and you will receive a notification. You won’t be working with old data, meaning quality will be assured every single time.

4. Your sales staff won’t need to toggle between various software.

Your sales staff have other, more important tasks to worry about – like closing deals. That’s why they won’t spend time toggling between various pieces of software. They won’t need to pull open your CRM alongside your email marketing software while trying to make sense of the data. Instead, Zoho Campaigns gives your sales team one unified platform to monitor and provide all of the information in one place, making them more efficient – and closing more deals – in the meantime.

We love the integration between Zoho Campaigns and Zoho CRM – and we are sure you will, too. To learn more about how this will work for your business you can contact us. Or you can enable your team today by signing up for a private Zoho CRM training support session!

Introducing Gamescope for Zoho Projects

zoho gamescope

These days especially, we live in a society of instant gratification.  The examples of this sort of culture are everywhere: paying for goods on credit because it’s faster and easier than cash, watching hours of videos instead of thumbing through bulky books, racing to the hobby shop to get the newest gadget ahead of your friends… But, rather than decry this movement like the majority of these kinds of articles, I’m here to endorse it.  For business, it really works.

Zoho is well aware of this and wants to help spread that idea.  And, to that end, they’ve decided to add a little gratification to your tedious days behind a computer completing tasks in Zoho Projects in the form of Gamescope.

zoho gamescope

The idea is this: the payoff that comes with completing a task is great, but some things simply can’t fall into the instant gratification bucket.  Things like taking care of customer support tickets, resolving bugs, prioritizing your list of tasks, and the like.  All tedious stuff!  So, how do you make it fun to do?

By making it into a contest, of course!

[caption id="attachment_1833" align="alignnone" width="635"]zoho gamescope chess Like this, only faster-paced and with a better plotline.[/caption]

Much like Zoho Motivator, Gamescope allows users to create contests out of normal workday scenarios, making the mundane not only more palatable, but even fun for you and your staff.  Whereas Motivator focuses on sales goals, Gamescope expands the playing field to engineers and other taskmasters, allowing for time-based awards (how quickly did you get through 5 tasks or solve 5 bugs?), activity-based awards (how many tasks did you complete today?  This week?), and even company-wide user profiles complete with badges, perfect for gloating about achievements with teammates.  I mean, coworkers.

Based on the kind of work you do, the number and types of games you can set in Gamescope is extensive, and employees don’t have to partake – although, as a team leader, I’m sure you can think of a good prize to go with the virtual badges (team members with the most badges gets free lunch!), or a good punishment for the day’s loser (maybe he has to buy pizza for the whole team!).  Hell, I’d even be okay with losing once in a while if pizza were part of the punishment.

Here are a list of the trophies available with Gamescope:

zoho gamescope trophies

So, we see that there are respective trophies for task-masters and for bug-solvers.  Gamescope trophies are awarded for each time a team member does a number of different actions, such as add a task or bug, resolve a task or bug, re-open a task or bug…etc.  Everything can be scored, essentially, and games can be won based on total points or number of a certain type of trophy.  Of course, the Projects administrator can set the number of points available for each trophy, or whether a given trophy is turned on or off for a certain day – great for getting the team to focus on certain objectives and not others.

Along with trophies, team members can earn badges:

zoho gamescope badges

Badges are earned by completing broader, less immediate tasks (completing 10 tasks in a day, for example).  As team members earn these over longer periods of time, adding these up is great for determining the winner of a weekly, monthly, or even quarterly contest.  And, as with trophies, your administrator can turn badges on or off, or set the requirements for each Gamescope badge.

Custom badges are also available, and you can base awarding those on custom requirements, of course.

So, why use Gamescope?

Well, if the prospect of pizza wasn’t enough, I don’t know what’s going to sway you, but, here’s what I’ve come up with:

  • Increase office morale.  Even if you like your coworkers, nothing’s worse than coming in to the same battery of assignments or tickets day-in and day-out.  Adding the prospect of a reward for achievement to the mix with Gamescope will get people excited to do the tasks they once thought menial because of the potential payoff at the end of the road.
  • Increase camaraderie or competition – and fun.  Enjoying coming in to work is one thing; pitting your employees against each other (in good fun, of course) is another entirely!  With Gamescope, you can add an entire dimension of competition to your workplace by giving prizes only to the top daily or weekly task- or bug-closer.  (Scarcity makes us want prizes even more.)  Or, pit the taskmasters against the bugcatchers and see who comes out on top!
  • Increase productivity.  This should go without saying.  Adding a spirit of competition and fun to the workday at your office will make people want to do the tasks they’re supposed to do, whether it’s because they get to face off against their friends, help each other towards a common goal, or just earn a merit-based prize because they completed a number of tasks.  Either way, you win.
  • Increase correct Zoho Projects usage.  Often you’ll see that tasks are carried out and customers seem happy enough, but when you run the numbers they look absolutely terrible.  This can usually just be attributed to bad record keeping, but when your record keepers are your staff, it can be hard to get them to adopt your method of tracking things.  Rewarding your staff in Gamescope for doing things the way you want them to be done – assuming you like when tasks are completed and bugs are resolved, which is what Zoho Projects was meant to track – is a great way to increase correct Zoho Projects usage.

Time to get gaming!

In summary, if your engineers or project managers aren’t using Zoho Projects, go ahead and start!  It’s a great way to organize and prioritize tasks and keep everyone on the same page.  And now, with Gamescope for Zoho Projects, you have another way to keep your team members engaged and on task (in Zoho Projects and at work in general).

[caption id="attachment_1835" align="alignnone" width="1028"]zoho gamescope Already more engaged than my teammates.[/caption]

Zoho says they plan to roll Gamescope out in a few more of their apps in the future.  I’m thinking Zoho Support, SalesIQ, or even Zoho CRM in general would be good candidates, but we’ll see what they end up doing.

With that in mind, if you need help with Zoho Projects or want to know more about Gamescope, give us a call (888) 207-4111.  Or, just contact us and we’ll get back to you.

Cheers,

Jeremy