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What's New at Zoho January 2021

Zoho Updates, New Features, and Issues | January 2021

Welcome to our first “What’s New” in this new year, Zoho Updates January 2021! We’ve gathered some notable updates, improvements, and fixes from CRM, Creator, and Desk for you from the past month. It’s exciting to see what’s taking shape for Zoho CRM in 2021 – have you already noticed some changes in your environment? What do you think so far? Let us know in the comments.

Here are your What’s New, Zoho Updates January 2021. 


New Features from Zoho

Zoho CRM

  • You may have noticed updates this past month to some areas of the Zoho CRM user interface. This includes a visual enhancement on the Setup page, where you’ll now see the page heading and search bar sectioned nicely along the left. Zoho CRM has seen a few visual updates recently, and as we understand, this is just the start for the “UX revamp” they have planned in 2021. What do you think of the improvements so far?
  • The “URL to notify” regarding third-party applications has been increased to 300 characters over its previous 200 character limit when entering a Webhook URL.
  • CRM improvement when integrating Desk, now Products module can be synced, too. In the past only the modules for Accounts and Contacts could be synched.
  • Duplication is now reduced when integrating CRM and Desk. Both primary and secondary email records are checked when performing this action.

Zoho Creator

  • From Zoho Creator, “As announced earlier, we have officially started the Creator 5 upgrade process. We have planned to take this forward in phases and upgrade all Zoho accounts to Creator 5 by February 1st, 2021. As a step in that direction, we have come up with an upgrade wizard that pops up when you sign into your account.” Do you have questions or need help with your upgrade? Contact ZBrains today.

ZOHO UPDATESApplication Updates from Zoho


Zoho Desk

  • Learn more about Gamescope for Agents in Zoho Desk! This feature helps to increase engagement and incentivizes the behaviors that benefit users and clients. Keep reading for details on the points, badges, and trophies and how they work in Zoho Desk’s Gamescope.

Additional Critical Notes on Zoho Creator Updates

  • Zoho announced the end-of-life for Creator v1 on February 3, 2021, and will require a migration to Zoho Creator v2. The application will remain compatible until then; however, we strongly recommend scheduling your analysis and migration in advance in order to avoid any interruptions in service.  We suggest getting started as quickly as possible because the timeline for your migration is variable depending on the complexity of your solution. Contact us any time to schedule your migration analysis.

Zoho BugsIssues Notices from Zoho

 Zoho Creator

    • In Creator, this bug fix now loads data in batches as the user scrolls through reports, enhancing the performance of data-heavy lookups in C4.


Finding the updates helpful?  Let us know in the comments if there’s anything else we can do to help provide you with the latest from Zoho and make your day easier.



If you have any questions or would like to schedule assistance around any of these updates please contact our consultants or call our offices at (888) 207-4111.


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