Zoho Growth: Why It’s Great for Users

Published on: July 5, 2017Category: UncategorizedLast Updated: July 20, 2023 Comments: 0

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The year of 2005 saw the first release of Zoho CRM, and it’s no secret that Zoho has grown exponentially over the last few years; with 3500 employees globally and 25 million users on the platform, the once small-yet-mighty CRM has scaled tremendously since inception. Yet, with growth naturally comes questions – is Zoho’s growth an opportunity for users?

The short answer is yes. The explanation is below.

Zoho has paid a great deal of attention to R&D, especially in 2017. The company invests in people, who they consider to be vital as part of the R&D focus. For example, Zoho has a comprehensive program that hires high school students and trains them in what is called Zoho University – in fact, over 15% of their engineers come straight from this program. It fosters community within the business, and trains employees early on in the process – training those employees who will only contribute to the platform and the future ahead.

This fostering of community exemplifies their focus on growth, especially as it steers to 2018 and beyond.

Zoho’s Growth: Empowering Users and Building Confidence

Zoho has a focus on aggressive development horizontally.

Within Zoho CRM, there are a plethora of features that are available to solve key business challenges. From Zoho Sheet and Zoho Creator in 2006 to the expansion of Zoho Notebook, AppCreator, SalesInbox and more into 2016, the company is focused on adding more and scaling further for users. Aggressive development means that you and your company can benefit from everything Zoho has to offer – including the remarkable features that the company is building in R&D.

Growth means that the gap will close between the more “expensive” solutions.

We’ve covered the price point that Zoho boasts – one that is far less expensive than competitors like Salesforce. Yet, growth within this software platform means that the gap will close between features available with Zoho versus features with a competitor like Salesforce.

By this, we mean that Zoho essentially has all of the features and benefits that you need from a CRM (we would argue that the platform offers even more for small and medium businesses than Salesforce does). Growth over the last ten years has meant that features are being introduced at an even quicker pace and greater availability to users.

Speaking of price, it’s like getting a Ferrari for the price of a Honda.

…and who wouldn’t want that?

We all know that Zoho offers a powerful engine for a great price – the Ferrari for the price of a Honda, as we mentioned. That, combined with the ability to scale and grow as more and more users join every single day, it’s clear that Zoho offers a competitive pricing structure for companies.

Zoho employees are global, trained internally, and have a great deal of focus on developing new features around-the-clock. What was once a small platform with a big dream has since become a global business with over 25 million users and 3500 employees. Confidence in Zoho only continues to grow, as Zoho growth in 2017 continues to expand beyond what the company could have ever imagined.

We are proud to work so closely with brands and businesses who are scaling their own companies using Zoho, and we’re excited to see what the next 10 years brings to this software and our clients. To hop on board or to simply learn more, click here to start a conversation with our team.

The Zoho / Quickbooks Integration

Published on: February 5, 2015Category: Uncategorized, Zoho CRM, Zoho IntegrationsLast Updated: November 17, 2020 Comments: 0

The Zoho Quickbooks Integration

The integration of Zoho CRM and QuickBooks is a match made in heaven. Unfortunately, too many businesses have had a failed integration of their CRM and ERP systems in the past causing wariness of CRMs that may miss the mark. It has been proven that the front office staff is less likely to adopt the CRM if it is not connected to the back office ERP accounting software in a way that empowers them. There are several questions and concerns you need to be aware before entering any CRM-ERP union.

Integration is Key

One of the most critical pieces of the equation is ensuring that your CRM module can be fully integrated into your ERP software, like Quickbooks. If your front line customer service agents and salespeople do not have access to important data such as sales history, complaint history, communication history and have to enter information twice, once into each system; your CRM adoption is doomed to fail from the start. Only consider options such as Zoho CRM Online and Quickbooks where complete integration of the two actually automates a number of processes and provides accurate and up-to-date information to everyone that needs it.

This integration is critical to the success of the system, not only from an adoption standpoint but also to ensure that the extra cost of a CRM system is made up for in workflow efficiencies. Enabling salespeople to make sales on the road be productive in the field with information available on their mobile devices with access to documents and reports ensures increased production.

Red Flags

If you experience any of the following issues in your company then your current solution may actually be doing more harm than good. It may be time to reconsider your options.

Is all your information available in a central way to all the stakeholders that need it? Can sales people access customer sales information? Can customer service access customer communication histories?

Have there been issues of miscommunication between your accounting team and the sales team?

Do your sales people consistently sell items that are not in inventory, sold out, back-ordered, or discontinued? If they do not have access to inventory it may worsen this situation.

Does the sales team over sell client’s credit limit increasing your businesses risk to bad dept? Are sales being held up because of the credit department?

Are the note systems of customer service, sales and accounting integrated? Or does each department keep separate notes?

Are your salespeople helping accounting by collecting on outstanding invoices during routine sales calls? Or are they missing the opportunity because they do not have access to this information?

Is too much time being spent researching answers across multiple departments causing customer service lags because the information is not readily available?

If you have had any of these issues actually cause a loss of business, missed sales opportunities, increased labor costs, missed month end sales targets, cash flow deficiencies then you may be suffering from an integration that ended in separation with your CRM and ERP systems. Contact us today and let us help you identify the right integration solution to get your business back on track – or, take advantage of our Zoho certified consulting for any other aspect of your business with Zoho CRM.

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