2017 is suddenly behind us – and, for some, the year probably seems like it’s flown by. Interestingly, it’s said that the more new life experiences you accumulate, the slower time seems to go by – and, if that’s true at all, Zoho Corporation must have had the slowest-feeling year of all, as they revamped a significant portion of their offerings. But, this is about the only area Zoho did anything slowly. With 50 new features, 100 marketplace extensions, and 4 product updates every week, Zoho is definitely growing! Here is a recap of some of Zoho’s new features and updates from 2017!
The Newest Additions
Zoho One – The biggest and most exciting development from is Zoho One. This revolutionary all-in-one business suite packs a punch with 35+ applications, including Zoho CRM, Zoho Desk, Zoho Campaigns, Creator, and more! Account administrators have one secure account for applications and overall control, giving them the ability to access all programs from just one account.
Zia – Zoho’s AI-powered sales assistant that helps you make the most of your CRM account. She learns the ins and outs of your business by studying the strings of activities performed every day by you and your team. Zia then interprets performance and anticipates the needs of your business, providing solutions to you on-the-fly, detecting anomalies in your activities, and making suggestions to automate workflow!
Zoho Sprints – This agile project management solution encourages and enables teams to focus their energy on building the best products possible. Your team can take a look at the big picture with an easy-to-read dashboard. Track your team with the scrum board, and log time with the Timesheet function. Advanced reporting will give you actionable insights into your team’s progress and predict any roadblocks or bottlenecks in your process. In short, Zoho Sprints enables your team to get ahead and be prepared for the next development sprint.
Zoho Cliq – Easily communicate and collaborate with your colleagues with Zoho Cliq. Zoho’s new chat app eliminates the standby time of waiting on email responses from your team and allows you to exchange ideas more fluidly. Multi-panel chat, unlimited file sharing, and audio and video functionality keep your conversations at the forefront of your mind and easily accessible. Not to mention, it integrates, it’s secure, and it’s mobile!
Updates to Your Favorite Applications
New Zoho Campaigns UI – Zoho Campaigns got a facelift this year with a sleek new interface design. Along with the new look, you can get even more from Zoho Campaigns now with a customizable dashboard, image editing capabilities, additional automation, and more advanced reporting. Take your email campaigns to the next level!
Zoho Social now Adapted for Digital Agencies – Zoho Social also got a great update that makes it much easier for digital agencies to manage their clients’ social media platforms. With this new version of Social, agencies can manage all their client accounts from one platform. It also allows for agency branding and logos, with increased collaboration abilities to keep your team and your clients in the loop.
Zoho Notebook Improvements – Notebook began as a simple note-taking app on mobile but has now adapted to become even smarter, and now works as a desktop application as well. Added Mac and iOS 11 Support expands the devices from which you can use Notebook. With new intelligent formatting, Smart Cards, and document scanning, you can simplify and ease your note-taking process even further.
Marketplace Extensions – In 2017, Zoho expanded its marketplace to allow Zoho CRM to integrate with some of the biggest technology partners out there! With more than 80 new extensions available, you can optimize the potential of your CRM further than ever before. These new extensions will not only help you make the most of your CRM but can also help your business run more efficiently and avoid juggling multiple systems.
New Integrations and Platforms – Zoho CRM has further increased its capabilities with new integrations and platforms! The Finance Plus integration allows your sales reps to easily track the details of their deal expenses in the CRM. The Telephony Platform integration allows you to bring all of your phone conversations, including call recording, into the CRM. The SalesSignals platform helps consolidate all of your notifications, such social media, email, and third-party apps, into an organized timeline. These are just 3 of the new integrations that were released this year!
CRM Improvements – Amidst all the improvements to the other Zoho apps, Zoho has also polished up the CRM itself. Updated workflow rules make automation easier and advanced filters which update in real-time help you keep track of your leads. Speaking of leads, you can now add leads directly from social media, and use new lead scoring rules to ensure you focus on the right leads in your funnel. And, don’t forget the new Sticky Notes to help you stay on top of it all!
We know that was a lot to take in, and Zoho is improving faster each day, seemingly. Now, you can catch up with the big boys, improve your business, and slow things down a bit yourself – only figuratively, though. Check out Zoho’s 2017 recap for more updates and improvements!
Interested in learning more about Zoho, or have a question? Reach out to our team today! We are Zoho Certified Consultants here to help with all your Zoho needs. Give our team a call at (888) 207-4111, or click the button below and we will reach out to you!