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5 way to increase field technician scheduling efficiency

Scheduling: 5 Ways to Increase Efficiency

It’s often said the current generation is one of instant gratification.  Credit card purchases and same-day deliveries are a testament to this – but, the same can even be said of field services and installations.  Elements of the job that used to require picking up a phone, paper calendars, and a physical survey of your team now happen in an instant with email, cloud-based calendars, and automated everything else due to the advent of the internet in general.  For an industry that is expected to grow to $4.45 billion by 2022 (at a 16.5% compound annual growth rate), it means that quick service and an enhanced customer experience are key – and, thankfully, it’s never been easier to do it and benefit from it. Optimizing your scheduling process and making your business more efficient will put you ahead of the game. 

Here are 5 ways you can increase efficiency with scheduling.

1. Find a scheduling tool that integrates.scheduling calendar

A scheduling tool that can integrate with your employees’ calendars is important because it helps to ensure that none of your technicians will miss their appointments. If it integrates with your CRM, then it is even better! Your employees will be able to access customer information necessary for their appointments with the click of a button.

2. Google Maps and Drive Time Calculation.

Having to plan out routes for your employees while scheduling can be time-consuming. Let SmartScheduler be your dispatcher and calculate it for you, providing drive time calculation and optimal routes! Also, save your accounting department the hassle of working through mileage payouts by automatically tracking actual miles traveled through drive time calculation and google maps integration.

3.Your customers can schedule themselves.

Streamline your efficiency and your bottom line. Giving your customer the opportunity to book appointments on their own time is a huge benefit: they don’t have wait to call in during office hours, speak with an agent, and go back and forth looking for a time that works. Instead, they can just search for times that work for them! This also leaves your staff open to do other tasks, and takes the stress away from waiting by the phone.

4. The scheduling process is automated.

The best way to increase efficiency when it comes to scheduling is to automate it! We know that dropping numerous tasks at hand to set appointments for your employees or yourself can be a hassle, especially when you have to take multiple factors into consideration, like expertise or territory. In fact, California-based company Energy Datametrics found that their productivity increased by 15% after they started using scheduling software.

zoho smart scheduler5. Find an App that can do it all!

Our SmartScheduler can! The SmartScheduler help you, well…schedule smarter! It integrates with Zoho CRM and we’ve just added new features to allow your customers to schedule online. We are always keeping our SmartScheduler app up-to-date and we can scale it to your particular needs. Optimize your potential and become more efficient with our SmartScheduler! Check out our recent webinar for a more in-depth look at how the SmartScheduler works.

 

Interested in learning more about Zoho or our SmartScheduler? Or reach out to a member of our team! Our Zoho Certified Consultants are here help! Give us a call at (888) 207-4111, or click the button below and we will call you!

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