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Zoho Customer Success: Sales Revolution with ZBrains



RBI Unleashes Potential with Zoho & ZBrains

Rack Builders Inc. (RBI) came to ZBrains in need of help with Sales/Implementation and Manufacturing. Their sales team had to do a better job following up with customers and tracking down leads, while their Manufacturing team lacked a solid tracking system of where things were in the process. Zoho CRM was therefore key, coupled with a custom quoting module through Zoho Creator.  According to Gust Gianos, a Structural Engineer with RBI, “We’re in the middle of getting everything working, but we’ll be branching out into Finance and adding to the Creator side with a custom order processing system as well.”

Before discovering Zoho and ZBrains, RBI was in dire need of help with their Sales team and Manufacturing team. Picky clients needed details changed on a dime. This caused many headaches for RBI, who had to comb through numerous disconnected pages and applications to make the requested changes. It made it very challenging to respond to the customer quickly, to the company’s detriment.

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