Hello and welcome back to the Zoho Updates October 2021. In the past month, Zoho CRM has released a number of notable updates and improvements. In this digest you’ll find time saving new features, how CRM is making user experience better, and how Zoho Desk is making the ability to relate contacts to multiple accounts simpler!
Keep reading for details about What’s New, Zoho Updates Ocotober 2021.
New Features & Improvements from Zoho
Zoho CRM
Updates to IOS Mobile App for Zoho CRM:
User-related lookup fields have been optimized, including the search and selection of users from owner lookup field.
“Plotting Leads, Contacts, and Accounts in nearby maps has been optimized for better user experience. Also, nearby pins will be grouped on zooming out a location on maps.”
Online instances of Zoho Campaigns offers increased specificity in regards to bounced status. “Soft Bounced” and “Hard Bounced” are now noted instead of just “bounced.”
Predictive Analytics utilizing Zia in CRM have been improved to achieve more accurate outcomes.
New color-coded picklist values improves data interpretation at a glance. Color-coded values are seen in records, modules, deals pipeline, charts, dashboards, and more.
Zoho CRM Sales Motivator admins can now compare the performance of a KPI or Target with other KPIs and Targets.Read more here.
Select your theme in Motivator; toggle between the light or dark theme to suit your viewing preference.
Zone Analysis is a new Dashboard component in Zoho CRM that helps you understand which data requires attention. This comparative analysis currently allows you to analyze two parameters.
If you have questions or need help setting up any of these, ZBrains Support is here for you!
Zoho Creator
This month Creator released two new enhancements to help you streamline work.
The first are a set of enhancements to export settings which allow you to name a file, select the format, select columns to include, and password protect exported files.
Secondly, Creator can now pull and pull data from external apps! Using Widgets you can now configure integration from your external apps, giving more power to the applications you use created on the Creator platform.
Zoho Desk
Desk now allows you to add a contact to multiple accounts: “Zoho Desk provides a way to relate a single contact to multiple accounts so your agents can easily track the relationships between the customers and companies they work with. Additionally, contacts can view all the tickets belonging to their account on the help center. When you enable this feature, each contact requires a primary account. The primary account represents a direct relationship. But you can associate additional accounts to the contact in a secondary relationship.”
Application Updates from Zoho
Zoho CRM
CRM extension for LinkedIn Sales Navigator was sunsetted on September 30th. Affecting all users, the extension can no longer be used by current users or downloaded by anyone.
Have a question we didn’t answer here? If you have questions or would like to connect with one of our consultants, schedule below. We’re also available by phone, just call our offices at (888) 207-4111.
Master the Art of Zoho Writer: Join Our How-to & Tips Webinar Today!
In less than 15 minutes, join the Zoho CRM webinar with ZBrains Founder, James Converse, to learn about Zoho Writer and its integration with Zoho CRM. The session covers key features and tips to boost productivity.
How to use Writer and Zoho Sign to collect signatures on your quotes and other business documents.
You’ll see how to relate your Zoho Writer templates to modules.
Document storage best practices and tips on where to find the docs you create.
We’ll also review Writer templates: how to create them, using themes to coordinate with your brand, incorporating images, mapping fields from CRM, and the uses of sub-forms in Writer documents.
Our Zoho Writer How-to & Tips Webinar is just around the corner, and we can’t wait to share all the juicy insider tips with you. Have questions? Don’t be shy, leave them in the comments below!
Register for this on-demand webinar now, or at any time! and learn how to maximize your CRM’s potential. Our experts will share tips and tricks to help you improve your sales, marketing, and customer service processes. Don’t miss this opportunity to take your business to the next level with Zoho CRM. Sign up now!
Effortlessly Set Up Zoho Sandboxes: Quick and Easy Steps in 10 Minutes or Less
In this quick webinar, ZBrains Founder, James Converse shares how sandboxes work, how to avoid common pitfalls, and briefly reviews how to set up Zoho sandboxes.
First, we’ll show you how to set up a sandbox test environment in Zoho CRM.
You’ll learn which functionalities from production exist in the sandbox environment, and which don’t at this time.
We show you some methods for populating your sandbox with sample data, or your own data.
At the end, you’ll see how to ship all your sandbox customizations back to production after testing.
It’s important to know that not every Zoho application has sandboxes, so we’re discussing Zoho CRM and Zoho Creator here.
Register now for this on-demand webinar and feel free to leave any questions in the comments or contact us if we can help you with your Zoho sandbox and test environment setup!
Welcome back again to your Zoho Updates September 2021. In the past month, we’ve seen a number of improvements across Zoho Books and Zoho CRM. In this digest you’ll find time saving new features, how CRM is making user experiences even more customizable, and how Zoho Desk is making the ability to relate contacts to multiple accounts simpler!
Discover Zoho’s Latest: What’s New – September 2021
New Features & Improvements from Zoho
Zoho CRM
New feature in CRM allows you to assign the record owner through a Workflow. You may now define conditions in Workflows, and the owner will be assigned when the condition is met. Zoho says, “Records can be assigned to users, roles, users who create or modify records, or to those mentioned in the Assignment rule criteria.” Additionally, “owner assignment will be triggered ONLY from the first workflow rule that it matches. For the subsequent workflows, all other actions except owner assignment will be executed.”
Adding Users to Zoho CRM just got easier with the ability to import up to 1000 users at a time. Admin profiles and those with Manage User permissions can now import users into their organizations account using .xls, .xlsx, or .csv file types. Learn more from Zoho’s help article on this topic.
Webform Analytics in CRM has new metrics and charts available. Metrics for time spent on fields, field correction rate, drop rate, and the order that fields are filled can be put to use in your analytics. You now also have access to device source for form submissions. Individual form analytics now display average time spend and the abandon rate in submissions. Having this information available helps in analyzing your form success rates and adjusting forms for better engagement.
Expanded capabilities including Subform Fields now exists when you map dependency. Previously only fields from the layout were available to be mapped.
Zoho introduced their new CRM designer called Canvas, calling it “the industry’s first CRM design studio. “This no-code, drag-and-drop design studio is built into Zoho CRM and allows users to create contextual, immersive experiences for their teams.”Learn more about it from Zoho.
Email status updates make filters more straightforward so finding who responded to your messages possible. The Latest Email Status filter now includes “Responded” as an option. Use this and “Opened and Not responded” to segment your contacts for better communication messaging, for example positioning follow ups.
If you have questions or need help setting up any of these, ZBrains Support is here for you!
Zoho Desk
Have you ever needed to associate a contact with multiple accounts? Now you can select to enable this Accounts feature in Zoho Desk, and select to relate a single contact to multiple accounts.You can learn more here.
Zoho Books
Custom Reports in Books gives you the capability now to save your customizations. Find them instantly and use them again and again. There’s increased flexibility around user control, for example, who can view, export, or schedule custom reports.
New from Zoho Books, “Once you reconcile an account, you can now print the reconciliation details as well. You can print the the transaction details, transaction type, deposits and withdrawals.”
Increased capabilities to select the customer advance accounts for tracking and recording excess payment, and configure the default account for tracking excess payments.
Application Updates from Zoho
Zoho Desk
The Community module in Zoho Desk has three updates this past month including:
Assigning category visibility to “agents only.” This makes topics in these categories internal and visible to agents only.
New key category metrics are now available including: # of forums, @ of topics and comments received, % of topics created under each topic type, and more.
Increased functionality around controlling the ability to choose who can post and reply to topics in a category.
Issues Notices from Zoho
Zoho Creator
Creator rolled out a set of minor fixes product-wide including: bugs related to adding and deleting fields in forms, issue with record detail view in blueprint, a minor issue in file preview, and several additional minor issues.
Have a question we didn’t answer here? If you have questions or would like to connect with one of our consultants, schedule below. We’re also available by phone, just call our offices at (888) 207-4111.
This month, we saw just a handful of new features and improvements in our Zoho Updates August 2021. These are primarily for Zoho CRM and Books, and there were a few bug fixes in Creator. We think you might be interested in the update regarding Zoho CRM attachments, and its integration with tools like Google Drive and OneDrive. Additionally, if you’re a Books user, hopefully you’ve seen the addition of in-app messaging from Cliq.
Get all the details for What’s New, Zoho Updates August 2021.
Zoho Cliq chat bar is now available in Books. Enjoy even more seamless communication with your colleagues in the app you’re using, without having to switch tabs.
You can now set tax preferences for your vendors and customers in Books. “A major update in the customers and vendors module is the ability to assign tax rates. You can assign these tax rates while creating or editing existing customers or vendors. So, the next time you create a transaction for them, the tax rate will be automatically applied to your line items.”
Books improvement lets you create and associate budgets to individual branches or regions of your organization. To associate budgets to your branches: Go to Accountant > Budgets > New Budget > Select a branch. If you have questions or need help setting up this function, ZBrains Support is here for you!
Issues Notices from Zoho
Zoho Creator
The Creator team shared many bug fixes this past month ranging from “minor bug fixes related to pivot chart and table sync issues,” to transition and highlight issues in Blueprint.
Another change in place for the maximum length of decimal fields. The field type used for decimal, percent and currency will now max at 16, versus 19 digits in Zoho Creator. Technical limitations are the reason for this updated, and once the change is in place, values longer than 16 digits will be rounded off.
Previously, Count as a Percentage or Fraction in Creator pages would not display as anticipated when a record was empty. A recent bug fix resolves this issue.
Finally there were minor bug fixes performed, related to subform workflows and pivot reports.
Have a question we didn’t answer here? If you have questions or would like to connect with one of our consultants, schedule below. We’re also available by phone, just call our offices at (888) 207-4111.
How to Find the Right Zoho Partner for Outsourcing Administrative Work
Should you be outsourcing your Zoho administrator duties? The pros and cons of outsourcing have been discussed for years, some of the benefits being you don’t have to hire, onboard, or train; you get the advantages of a larger pool of knowledge; and you can potentially save in terms of labor costs paying only for the time you’re truly using. We would also add that in the case of highly specialized tasks, your organization benefits by being able to keep its focus on the things it does best – without having to ensure that internal resources have proper training, sufficient time, and the desire to take on new and different responsibilities.
The cons of outsourcing can include losing some control, or that needs may get lost in translation. Although, more often than not, the benefits of outsourcing the tasks involved with Zoho administration far outweigh them. Let’s talk about it a little more so you can see if it’s the right move for your business.
What is outsourcing in Zoho administration?
[caption id="attachment_5260" align="alignright" width="400"]ZBrains has helped clients like you build a strategy for digital transformation and growth with Zoho since 2012.[/caption]
In this case, outsourcing is the practice in which designated company tasks or functions are given to service providers outside of your company. This support is provided to your company by an external resource instead of an internal one. Some tasks handled by a Zoho administrator can include:
Assisting with best practices and implementations for user credentials and permissions.
Ensuring that application updates are timely, and testing them to ensure that all integrations work as required prior to roll out.
Responding to incidents as reported, and helping you with remediation.
Helping to identify and notify you of opportunities to improve, enhance, or get more out of your system.
And of course, many other tasks as they arise. Just ask!
We know as well as anyone that Zoho is definitely simple to pick up and use. But customizing it to your needs, and correctly integrating and maintaining systems can be confusing for the uninitiated!
The Benefits of Combining Zoho and Administrative Outsourcing
We scratched the surface of this just a bit in the intro, but diving a little deeper, you have a lot of opportunities to benefit from outsourcing Zoho system admin work. Here are the three areas we think are most notable.
1. You Get a Better Return on Your Zoho Investment
For starters, we know that no business tools, especially systems for your CRM, Accounting, or other specialized applications were easy to implement. We see it very often – businesses have a lot of excitement up front about their new systems, but lose momentum due to lack of expertise. They begin missing out on the many additional features of Zoho that could help them optimize their businesses!
If you’re like most of our clients, the investment in time, resource training, and ongoing maintenance of your systems is not insignificant. However, are the resources in your organization who handle system administration the most qualified? And are you losing any time or efficiency each week simply by having the wrong person in the seat?
Outsourcing your Zoho administrator duties can help enhance the return on your Zoho investment, and can even help lower your labor costs. Consider the economies of scale you could impact once you have assigned those tasks to the resource who’s best equipped to make your Zoho system thrive.
2. Expert Insight Can Lead to Innovation
It goes without saying that you are the expert in your business. From the products or services you provide, to the processes you use to deliver those to happy clients, you have spent the time learning and understanding what sets you apart. These are the factors making you successful!
Now consider what benefit could be derived from being able to tap into another knowledge base, particularly, a knowledge base with expertise in the Zoho systems you rely on day-to-day. Without having to add to your org’s headcount, you can bring in top-level talent and expertise to help you streamline automations, increase process efficiencies with workflows, templates, and even deeper software integrations. Letting an expert help you admin your Zoho systems means you benefit from another set of adept eyes.
3. You Have One Less Thing to Manage
[caption id="attachment_5258" align="alignright" width="400"]With help from a designated Zoho admin you can focus on your core competencies, and avoid the distractions and unanticipated “emergencies” of system maintenance.[/caption]
Hiring a trusted partner to keep an eye on the often out of sight, yet routine, necessities that allow your systems to operate seamlessly, means a ton of management time is freed up! Now you can focus on your core competencies, and avoid the distractions and unanticipated “emergencies” of system maintenance that an outsourced Zoho administrator can ensure is always on track.
For example, how many times have you missed software notices about integration updates that set your business behind by a few hours, or even a day or more just because a simple function needs attention? You’ll always be on top of it – mitigating those risks of lost time and productivity – when these tasks are a priority for your administrative partner in Zoho.
Speaking of agreements, you can also increase the speed and quality of work for outsourced activities. This flexibility is another, sometimes overlooked aspect of a service agreement for administrative oversight. This relates back to having a partner with experience that may be lacking in-house. The right partner will ensure that planning is up to date. They will help you focus your strategy. And can ensure you get the services or help you need, as you need it.
How to Find the Right Zoho Partner for Outsourcing Administrative Work
Establish Your Goals & Needs
The very first step in finding the right Zoho admin partner is to detail the needs you have to be outsourced. This includes documenting Zoho processes, product ownership, and maintenance services you require, and how frequently you believe these items require attention. Evaluate with your internal teams and establish agreements before beginning discussions or negotiations with any potential providers.
Evaluate Potential Zoho Partner Credentials
When you do begin discussions with Zoho Consultants or partners, be sure to find answers to the following:
[caption id="attachment_5259" align="alignright" width="400"]Start your search for a Zoho Admin by detailing all of the needs you have to be outsourced.[/caption]
Do they cover the applications you use,
Do they have working knowledge of any integrations currently in place,
What sort of plans do they offer (hourly or monthly service options),
Where are they located, and where are the people performing the work located,
And what experience do they have helping others like you in your industry?
These questions will naturally open conversations to more detail. This will allow you to gauge whether or not a partner will be able to assist with the needs and goals you outlined.
Selecting the Right Zoho Admin Plan
Consider again the goals and needs you established up front. This will help you select the right Zoho administrator plan. Depending on the size of your business, and the internal depth of expertise in Zoho, you may require weekly, monthly, or quarterly assistance. You absolutely have the option to bake that sort of maintenance into your Zoho system administrator requirements agreement or scope of work with the right partner. And if you’re looking for something a little more flexible, some organizations may allow for an hourly flex plan, and/or monthly retainer.
Finding a Zoho Admin Partner at ZBrains
[caption id="attachment_5261" align="alignright" width="400"]Achieve more with help administrating your Zoho system from a Zoho Certified partner like ZBrains.[/caption]
If you’re here, you may be considering ZBrains as a partner for your Zoho system administrator needs. You’ll find answers to most questions here on our site. However, we believe it’s important to connect in person with every client from the start. This ensures we get the most information from you, and have a greater understanding of your needs and goals. So feel free to contact us any time.
ZBrains can help you with Zoho administration – whether your team is 5 or 500 users. If you’re just getting started with Zoho, or you recognize it’s time to take its capabilities to the next level. We have helped clients like you build a strategy for digital transformation and growth with Zoho.
We have proprietary integrations for Quickbooks and even built a field services and manufacturing ERP called FieldTech.
Our teams offer both hourly flex support and a monthly retainer for support services, so you can get the coverage you need.
All of our talent is US-based, and we’re a Zoho Certified Partner who have been working in this space since 2012.
ZBrains works with many types of businesses, but we focus primarily on industries such as manufacturing/distribution, construction and field services, and those working in technology or SaaS organizations.
Ready to discuss Zoho Admin Support with ZBrains? Get in touch today!
Welcome to Q3, and your Zoho Updates for July 2021! With the first half of the year at a close, we are sharing just a few notable updates this past month from Zoho including on-premise Zoho Creator options, Microsoft-BI Integration, and multi-org sign in for CRM.
Get all the details for What’s New, Zoho Updates July 2021.
Good news for multi-org Zoho CRM users! “Zoho CRM allows users to access multiple organizational (CRM) accounts using the same email address. This is especially useful for organizations who maintain different CRM accounts to manage their business, such as a franchisee or a subsidiary.”
A CRM improvement now searches for similar records using unique fields, plus system-defined fields in the Leads module when converting Leads to Contacts and Accounts. Then, based on whether a value is available or not available for these fields the system will either ask to create a new record or merge with existing record.
You can now copy Campaign Member status from from CRM account to another while copying customizations.
Introducing Zia Reasoning in Assignment Rules! Zia now determines a pattern from your existing data to automatically assign the most appropriate owner for a record. Of course, admins can disable or enable the contributing fields to enhance Zia’s owner suggestion skills, too.
Zoho Creator
Creator Reports embedded in the Pages component have been enhanced. They will not appear as a larger window in Pages, and helps standardize the appearance of the detail view when embedded. Additionally, the user interface is improved, and several minor bug fixes were rolled out with this set.
Notable announcement from the Creator team says that “Zoho Creator On-Premise was launched recently to help businesses host their apps on their own servers.” If you’re interested in this solution, please don’t hesitate to let us know, we’d be glad to help you determine with On-Premise is a fit for your organization.
Microsoft Power BI desktop app connection is now available in Creator. It “brings together multiple software services, apps, and connectors to convert data from different sources into a collective, meaningful combination of information to obtain visually insightful data.”
Good news for app creators! After several months in the works, Creator’s V2 upgrade is now in place, and brings Improvements including improved security, better error handling, improved performance compared to V1, and more.
With this new enhancement, you can import data from a live app and update existing records while importing. This includes the addition of “Smart Suggestions” to provide intuitive recommendations while importing data.
Issues Notices from Zoho
Zoho Creator
Creator bug fixes addressed this month include those that address: downloading page as PDF, visibility permission in subform field, editor popup in notes field, and localization in rich text field.
Creator Android app Version 6.4.8 subform fix addresses issues with dropdown field and OCR field in subform.
Have a question we didn’t answer here? If you have questions or would like to connect with one of our consultants, schedule below. We’re also available by phone, just call our offices at (888) 207-4111.
Welcome back to your Zoho Updates June 2021. Lots of action the past month across Zoho applications. In this digest you’ll find information on Zoho’s pricing updates, the application that’s changed its name, and some great new enhancements to CRM and Zoho finance applications.
Keep reading for the What’s New, Zoho Updates June 2021.
About the Zoho changes to MarketingHub: “Effective May 21, 2021, we are renaming Zoho MarketingHub to Zoho Marketing Automation. This change will not affect any features or functionality of the product. You can continue to use the product as you usually do.” Learn more
New Features from Zoho
Zoho CRM
Zoho announced the release of SalesIQ 2.0! If you haven’t already seen it, the release features a new user interface, and features for: Codeless bot, Resources, Answer bot, B2B Relationship, Profanity library, and several others. Take a look here.
Zoho Books & Inventory
Zoho finance including Books and Inventory teams shared a handful of updates this month, most notable is that now you can record payments while creating an invoice.
For example, if you received a payment before issuing their invoice, you don’t have to create a draft invoice and record a payment for it later. Simply mark the “I have received the payment” option while creating the invoice, it automatically creates a payment. Invoices are created as a “Paid” status, and the payment for it is created with the “Invoice Date.” This option is available if your user role allows “Customer Payments”, and if Sales Approval is disabled.
To enable: Go to Invoices > Create an invoice and select the customer > Scroll down and mark the “I have received the payment” option.
They have also added a new template called “Retail-Premium” found in the Retail category in templates. This template accommodates almost all the information that can be included on other templates, and fits it in a compact design between 3 and 4 inches wide.
Application Updates from Zoho
Zoho CRM
Zoho CRM updates and improvements this month include the following:
You can now use a scheduled action to automatically create a record through a workflow rule. (This was previously an instance action only.)
You’ll now find a common holiday list that is applied to all users in an organization. This is called “Business Holidays.”
Zoho Creator
This month Zoho Creator team shared, “We have rolled out a set of default character length for form fields. This will help in effectively using the available space. For instance, you might have fields with large values that contain too many characters. These can be substituted with values of fewer characters. This in turn facilitates the form to include more fields. Users will be able to modify the default length for Single Line, Email, Dropdown, and Radio button fields.”
Blueprints are now available in Creator. This allows you to replicate your business processes online and enjoy the benefits of streamlining process management. Why is that important? Zoho says it best, “The blueprint enables you to customize every detail of every process you design in your Creator application.”
Zoho Books
Advanced Search in Zoho Books introduces filtering options, and now also includes Zia Search so you can search for “any information across different Zoho apps from within Zoho Books.” See all new updates from Books.
Issues Notices from Zoho
Zoho Creator
Creator bug fixes recently implemented include: timezone in audit export and admin username in account setup.
Need more answers or have a question we didn’t answer here? If you have questions or would like to connect with one of our consultants, schedule below. We’re also available by phone, just call our offices at (888) 207-4111.
It’s been another busy month at ZBrains, and a number of Zoho updates May 2021 along with new features were shared with us from Zoho Corp. We’ve done our best to condense it all to the need-to-know basics.
“Automatic transitions in blueprint: Use automatic transition to prevent delays and discontinuity of a process. The automatic transition will ensure that records move to the destination state after a specified Wait time has elapsed.”
“Blueprints now supports widgets: Perform custom actions, such as locating an address on a map, blocking a date on a calendar and more via Blueprint using Widgets. Widgets can be used in the During Transition settings.”
“Multi-user and multi-select lookup fields supported in blueprints: During Transition you can use multi-select lookup fields as well as multi-user fields. These fields can be mandated but cannot be validated.”
Zoho Books
This month, we’ve seen two notable improvements in Zoho Books that now allow you to do the following:
Beyond invoices, now you can execute an advanced search for all transactions.
In the Banking modules, you are now able to add comments and view transaction history.
Zoho Inventory
The Zoho Inventory team shared some great news for online sellers and drop shippers with the new third party billing feature for UPS users. It’s available for all editions and all subscription plans. The Zoho team says, “This feature is targeted at drop-shippers who work with other vendors to supply goods to end customers.”
If you’ve noticed system issues, and require support, please contact us. You can schedule any time that works for you here Connect with a Consultant
What is OAuth2.0?This industry-standard protocol specification that enables third-party applications (clients) to gain delegated access to protected resources in Zoho via an API.
OAuth 2.0 is a benefit for these reasons and more:
Increased security and easier user/credentials management,
Improvement to industry standard protocol for easier communications between Zoho apps,
Access tokens expire, limiting data exposure in the instance of a security breach.
Zoho Creator has published messages about a few improvements and fixes this month, including to the iOS app.
“The record owner property that was previously available in the user’s field properties section is now moved to form properties. You can find it in Form Properties under Role Hierarchy section. Added user will be the default setting for record owner. The dropdown list will display the list of user fields for you to select from.” – source
The iOS v 2.5.2 of customer portal quick filter in maps is repaired, in addition there have been some overall performance improvements and minor fixes for version 5.26.13 of Creator iOS app.
Finding what you need in these updates? Or are you looking for something additional? Drop a line in the comments to let us know what info helps you most!
If you have questions or would like to connect with one of our consultants, schedule below. We’re also available by phone, just call our offices at (888) 207-4111.
When you decide to invest in Zoho support, whether that’s an ongoing, monthly support contract or hourly support agreement, your business gets timely, professional service for software updates, break/fixes, bug fixes, new feature development, and a lot more. From right-the-first-time answers for ‘quick questions’ to assistance with long-term Zoho ecosystem planning and support to meet your business goals, we’re talking today about all the things you should know about software support plans from ZBrains.
What is software support?
Zoho support plans typically take one of two forms; long term support and incident-based help. We like this simple definition as a starting point:
“Software support services are generally technical support or break/fix services that are delivered for specific software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support. Software support services typically include remote troubleshooting capabilities, installation (implementation) assistance and basic usability assistance.”
It’s easy to see the scenarios in your business where a support plan for Zoho CRM, Zoho One, or your custom Zoho solution could come in handy; however, have you considered all the possible ways that investing in Zoho Support can benefit your organization?
What do Zoho support services at ZBrains include?
[caption id="attachment_4906" align="alignleft" width="400"]If you are already using Zoho, ask yourself if now is the time to start using your support plan to further your business initiatives.[/caption]
1) New product implementation services
If you are already using Zoho, ask yourself if any of these scenarios sound familiar:
Is now the time for phase 2 or phase 3 of diminishing siloed data in your organization? You can implement those solutions through your support plan.
Or perhaps you need to cut down on double data entry from your e-commerce solution? We offer a full range of 3rd party integrations, and can even build a custom integration to suit your needs! We integrate Zoho and Shopify as one example.
2) Zoho product updates
Maybe you have an associate or in-house resource who’s in charge of keeping IT solutions operating seamlessly, but Zoho or your customized Zoho application like FieldTech is just a little outside their wheelhouse. Stay on top of update installations and just email or call the ZBrains Support Team whenever you need help in this area. We’ll help you keep running smoothly through every, numerous, Zoho update!
3) Proactive, not just reactive services
We believe proactive planning is one of the greatest functions of any ongoing support plan. We like to plan quarterly sessions with our clients. This ensures that we know your current business goals. Then your Zoho ecosystem is charged and ready to take on success! Your business won’t miss a beat.
Because we’re a Certified Zoho Partner, we have great insight to what’s coming up from Zoho that you could potentially use, too. This takes the guesswork out of what you ‘could do’ and helps maximize the value of your Zoho purchase.
And don’t forget, you’re getting a personalized level of support in any situation.
4) Support for custom applications
Maybe you’re using a custom application that doesn’t work well with Zoho, or you’ve already optimized for your custom needs with a Zoho Solution. Support services can help you keep them always running optimally.
Whether we built it, or are inheriting a solution built by others, our support team can solve complex problems in applications that might not be working optimally for you now.
5) Product or feature implementation
Current ZBrains clients know this because they’ve been through the Business Process Analysis with us. And because we use this process with each client, we understand your business, we know your business, and we can advise on best practices of how a Zoho feature can be applied to what you do and how.
Software support contract pricing with ZBrains
[caption id="attachment_4904" align="alignleft" width="400"]Why would you want hourly support and a monthly support plan from ZBrains? Having control over your costs is just the start![/caption]
We make it really easy with two options, an hourly support contract, or a monthly one. We offer these options to give you the best solution for your business.
Many clients opt for both and here’s why:
Their monthly plan gives them access for break-and-fix when they don’t have a dedicated in-house resource, and then they use the ad hoc hourly service to optimize, take advantage of new features, or plan future initiatives.
Let’s talk about the benefits to each, and you’ll see how they can fold together for the best coverage and control of expenses.
Hourly Zoho Support Plans
At ZBrains, our hourly support contracts include the availability of consulting services for your projects that require additional Zoho customization, integrations with other software systems, even our proprietary integrations for software like QuickBooks!
We recommend this service for experienced Zoho users. Also, for businesses that already have a dedicated resource for Zoho needs, but might need occasional assistance with highly technical aspects of Zoho. Additionally, we recommend this for very small businesses with simplified systems that are not heavily customized. You can use hourly support as needed. Support hours are sold in blocks of 8 hours, and expire one year from purchase. With your Zoho Support Hours from ZBrains, you can:
Dedicate some of your hours to education/training to stay on top of the ever-changing and improving Zoho experience.
Use your hours for quarterly planning and support your business growth plan.
Earmark some of your hours to new implementations and take them bit by bit for better user adoption.
Plan to use some hours to break fixes. Now, your teams aren’t left hanging when something isn’t working quite right.
You can be proactive with hourly support! It gives dedicated time toward understanding and implementing best practices, and lets your optimizations become incremental instead of large projects that need more time. Take time now, and complete more, smaller work items over time, and next thing you know, you’re more agile.
Monthly Zoho Support Plans
We recommend this plan for clients with no in-house resources, highly customized solutions, and/or who have a lot of Zoho-to-Zoho integrations.
The greatest benefit to investing in monthly support is stability: you control and anticipate the expense of break-and-fix service, and ensure your Zoho system is always primed for peak performance with no surprises.
Both of these options help with reaching your business goals in a measured manner. They keepyou aligned with a budget, and keep you on top of the game in terms of your Zoho ecosystem and business operations. Still unsure what the best approach is? Our team is always here to talk through it with you – just let us know!
ZBrains makes Zoho support straightforward and accessible
Zoho Support, Zoho CRM Support, and more are all just an email away. At ZBrains, our Zoho Certified Consultants and Developers are US-based, and with a simple email to our Support team, your ticket (via Zoho Desk, of course!) gets routed directly to the person or people who can help.
We hope this article has been helpful in understanding what Zoho Support with ZBrains can do for your organization. If you’re already on a plan and have questions – let us know. Or if you’re new to Zoho Support from ZBrains – get in touch today!
New Features & Improvements from Zoho
New Features & Improvements from Zoho
Application Updates from Zoho
Issues Notices from Zoho
